Using remote actions to create BMC incident tickets

Remote Action to create BMC ticket

1. From Remote Actions > Click Create New
2. On the General Tab give it a Name and select Execute In BMC Remedy
   
3. The Action Tab select BMC and Create Incident. You can manually populate the fields or select from insert Dynamic Content
   
4. This remote action will now show on the mobile app. Here is how to trigger it:
   
5. The remote action completes, and a new ticket is created in BMC
   
6. Remote Actions and also be triggered at the end of an alert policy to automatically run. This means any alert policy can create a new incident within Remedy.